State Briefs

Wyoming unemployment call center sometimes strained as claim levels remain high

CHEYENNE (WNE) – Despite Wyoming’s unemployment rate ticking down slightly in recent months, ongoing steep demand for assistance has kept the phone lines busy – and sometimes unreachable – at the state’s Department of Workforce Services.

“We’re getting a lot of calls,” DWS Communications Manager Ty Stockton said Friday. “Quite a few of those are people wanting to make a claim over the phone, and those do take some time. …But quite a few are people who have an issue or a question about somethi...